Legal
Privacy Policy
Last updated: November 2026
Who we are
CoachGlance provides software that helps online fitness coaches collect and review client check-ins. Coaches are the controllers of their clients' data; we process it on their behalf.
What we collect
Coach accounts: name, email, business details, billing status. Client data entered by coaches or clients: name, email, goals, check-in answers, measurements, progress photos and messages. Technical data: IP address and browser information for security and rate limiting.
How we use AI
To summarise check-ins and draft replies, we send check-in content (never client email addresses or payment data) to our AI provider. We never use your clients' data to train AI models, and we use providers whose terms prohibit training on API data. Coaches approve every message before it reaches a client.
Photos
Progress photos are stripped of location and camera metadata on upload, resized, stored privately and served only through short-lived signed links to the client and their coach.
Payments
Subscription payments are processed by Razorpay. We never see or store card numbers.
Your rights
Clients can ask their coach to export or delete their data; coaches can do this in one click from the client's profile. Coaches can request export or deletion of their account by emailing us. We keep daily encrypted backups for 14 days.
Security
All traffic is encrypted with HTTPS. Third-party credentials are encrypted at rest with AES-256-GCM. Access is role-based and every query is scoped so a coach can only ever see their own clients.
Contact
Questions about privacy: support@coachglance.online